Terms and Conditions

PRICES: Prices are subject to change without notice

ORDERS: Subject to final acceptance by H5 Healthcare Pty Ltd

TERMS: Payment is required prior to dispatch by credit card through the online store (EShop)

RETURNS: Returned merchandise will be accepted only with a pre-approved Returned Goods Authorisation number (RGA) from Customer Service. Returns for credit or exchanges must be within 30 days of the invoice date. RGA number must be properly marked on the exterior of the shipping container and the return postage/courier costs are to be borne by the purchaser. The merchandise must be unopened, undamaged, in resalable condition. Items that have been opened, inflated or otherwise used cannot be returned.

An RGA will not be issued if you were provided with the product requested but simply changed your mind, decided you did not like the product or had no use for it.

WARRANTY: H5 Healthcare Pty Ltd is committed to providing therapeutically sound products of superior workmanship and materials. We accomplish this with attention to every detail from assurance programs to customer satisfaction. Any product that fails due to a defect in manufacture/workmanship will be replaced within the warranty timeframes listed in the Additional Information tab in the EShop. The warranty is void on any product that has been tampered with, misused, abused, improperly maintained or altered in any manner. Contact H5 Healthcare Pty Ltd Customer Service for instructions on warranty claims.